[clug] [OT] Broadband in O'Connor

[Ben Davies]

Ouch - you had a lot more trouble than we did.

Back in the early GFC days, the rental I was sharing was sold & we got the
boot. We had to cancel all the bundled services. Gas, elec etc were
cancelled without a fuss ("Landlord selling up? Not your fault."). Transact
were adamant about the cancellation policy and were going to charge a
cancellation fee. A phonecall from the account holder got nowhere with some
rude person. I wrote to them explaining that charging a cancellation fee
was a disincentive to choose their service in future, and they backed off
:-)

That said, I'm stuck on a 2 year transact plan now, which is annoying &
lacks flexibility/choices (no naked plans - but we are in a FTTH area).


Ben


On Wednesday, 2 October 2013, Michael Still <mikal at stillhq.com> wrote:
> We've had very negative experiences with Transact's billing department
> (which appears to be separate from iiNet's). Specifically, consider
> that two year commitment to be a hard and fast thing -- being dead
> wasn't enough to get my mother in law out of her Transact contract.
> They were by far the least helpful or sympathetic of all of the
> companies with dealt with during the cleanup process for Robyn.
>
> It took three or four TIO complaints to beat Transact into submission.
> I would never voluntarily do business with them again.