[clug] OT: Grapevine ISP

Brett Worth brett at worth.id.au
Fri May 27 08:45:36 GMT 2005

When I talked up grapevine the other day I think I spoke too soon.

Night before last I got an automatically generated email from them saying
that if I didn't pay my bill within 5 days I'd be disconnected.  The
trouble is that I dont have a balance to pay.

At the same time I was automatically shaped down to 75kbits.  I realised
last night that I'd been shaped and called their support people at 8am.  I
understand that things can go wrong when you try to automate these things.

The problem is now that even though they realised and admitted that it
was a mistake they STILL haven't put me back to 1.5Mbits.  It seems that
the people who answer the support phone number have zero access to the
backend administrators who look after this stuff.  All they can say is
that the job has been sent to the "3rd level support".  Ooooh. So now
I've made 5 phone calls to them during today and it looks like I'll
spending the weekend at 75Kbits.  AAAARRRRGGGGGHHHHH!!!!

If you're reading this and are one of the 3rd level people, please flick
that damned switch to put me back at full speed.  Thankyou.

Now that feels better.


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