[Samba] RHEL 5

[Robert Freeman-Day]

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On 09/23/2010 12:39 PM, Volker Lendecke wrote:
> On Thu, Sep 23, 2010 at 11:35:29AM -0400, Robert Freeman-Day wrote:
>> If you pay for SerNet support, you may get those bugs fixed.  Neither
>> Red Hat, nor Samba upstream will likely support SerNet provided
>> packages...it pretty much says that on the relevant pages.  I suspect
>> the samba.org bug reports are the wrong place to bark.  If an upstream
>> developer wants to correct me on this feel free to weigh in.
>>
>> Travis, stick with the facts and tell your client that RHEL 5 only
>> supports their 3.3.x version, but may to a best effort on tarballed
>> installations, and may...MAY help with SerNet....but I would verify that
>> with Red Hat.
> 
> We provide the packages as a free service to the community.
> If you need bugs fixed for your production, you should
> really consider paying someone.
> 
> <ad>
> If you have problems you believe are specific to the SerNet
> packages, you should contact SerNet (samba at sernet.de). We
> will do our best to quickly help you for free, but expect
> that due to paying customer load we relatively quickly route
> you to our sales for a support contract.
> </ad>
> 
> We know that bugzilla.samba.org has risen to silly
> proportions, but there are only very few people who are able
> to spend time on it. We could certainly benefit from more
> people going over the bugs and for example try to reproduce
> them on current releases. This does not require developer
> skills, it is a matter of stamina to go through them with
> the bug reporter.
> 
> A good bug report that has an exact description about the
> exact circumstances is almost certain to be more quickly
> fixed than just the "it does not work" message. We are very
> well aware that many of our users are just not able to do
> the diagnosis required, so anybody on this list with a
> little more knowledge is heartily invited to help in this
> area. Going through the bugs and trying to reproduce them is
> a very good way to learn Samba. Believe me, as a very
> long-term Samba contributor I have learned a *LOT* from bug
> reports and I still do.
> 
> Volker

Volker,

I really appreciate you weighing in on this.  It helps clarify your
group's support stance, and I am glad you are willing to offer "best
effort" for those wonderful(!) packages.

Thanks to you all for keeping RHEL (and other distros) current with
these services.

Robert
- -- 
________

Robert Freeman-Day

https://launchpad.net/~presgas
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