Smart Questions [Was: Re: [Samba] Re: What happened to this list?]

[fire-eyes]

I think this is an excellent read. Some people who are given this URL
are offended, and think that whoever gave it to them thinks they are an
idiot.

True there is a tone of elitism in it, but it's still an outstanding
read.

Because if the asker doesn't give enough info, then yes, it's much more
likely to be looked over in favor of somebody who did provide better
information.

I encourage all to read this in full.

http://www.catb.org/~esr/faqs/smart-questions.html

On Mon, 2004-07-19 at 12:49, Jeremy Allison wrote:
> On Mon, Jul 19, 2004 at 08:37:31AM -0400, Michael Lueck wrote:
> > 
> > Good question for the Samba team though... what can be done to enhance 
> > support so that we (the implementers) can be comfortable using Samba for 
> > mission critical apps in complex environments (PDC, LDAP, etc...) Do we 
> > just need the address to have pizza delivered to, or is the problem bigger 
> > than that!? (aka some sort of RedHat style support company where we pay for 
> > support)
> 
> The earlier comment actually was very accurate. If I get a "winbind doesn't
> work" post then I tend to ignore it. If I get a "winbindd does *this* when
> I do this and by the way I also tested it without my 100,000 line scripted
> ldap setup on a basic smbpasswd style setup and it still does this" sort
> of question I'm much more likely to work on it.
> 
> It's a matter of efficiency against number of requests for help. The 
> second reporter is much more likely to be easy to work with and to
> help reproduce the problem easily and so get something fixed if it's
> wrong. The first poster is more likely to have made a config error,
> and I could spend all day every day (and nights too :-) fixing those.
> 
> Samba is a lot more popular than it used to be :-).
> 
> Jeremy.