TransACT 5 months in...

[Kim Holburn]

Yeah, I had a bad experience with Netspeed early on and changed to WebOne.  I am still with WebOne and they are very responsive but I think that Netspeed is better at the moment for a couple of reasons:

1.  If you don't have a fixed IP then you can log on from several machines with Netspeed but not with WebOne.  This can be useful for testing and helping friends and possibly other reasons like having more than one machine on-line.  There doesn't seem any prticular reason for the restriction.

2.  For those of of you who travel or need a backup way of logging on if something goes wrong, Netspeed have Australian roaming (I don't know the details) and I believe allow dial-up log on in Canberra.  With WebOne you if you have a transact account you cannot log in via a modem even though they have modem access in Canberra, Sydney and Melbourne.  I have asked WebOne about this but they don't seem interested.  This means if you have a WebOne account you lose roaming. 

There are other ISPs in TransACT.  Anyone had any experience of Galaxy or Apex?

Kim

At 8:11 PM +1000 2002/06/11, andrew at bishop.dropbear.id.au wrote:
>As many here are already aware, I have had some very bad experiences with
>netspeed (like regular service dropouts, tech support *lying to me*, being
>overcharged 3 months in a row (although all those charges were reversed),
>and then not receiving any refund when I cancelled the service.  I took
>them to small claims court, and they settled).
>
>Their service may have improved (I wouldn't know), but the attitude of
>their manager in particular (some of their staff were actually very
>helpful, just not the ones who could actually do anything) is more than
>enough reason for me to recommend that people avoid them like the plague.
>
>
>As for webone, I have had their service for a while.  They don't charge
>for upstream traffic (as long as it stays at a "reasonable" limit, defined
>roughly by one of them on the phone as "less than 3 times your download
>quota").  The huge disadvantage with hosting a server at home, regardless
>of isp, is the rate limiting done by transact - my connection is 256k
>down, 64k up - that 8 kB/s total for all users to share, not to mention
>any usage I might want to make of that link...
>
>Andrew


-- 
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Kim Holburn  Network Consultant  P: +61 2 61258620 M: +61 0417820641
Email: kim.holburn at anu.edu.au - PGP Public Key on request

Life is complex - It has real and imaginary parts.
     Andrea Leistra (rec.arts.sf.written.Robert-jordan)