TransACT 5 months in...

Chris Fletcher cf at
Tue Jun 11 20:19:02 EST 2002

I cant agree with you LESS Andrew.

I have found NetSpeed to be excellent in all areas.  Their performance is
second to none as is their technical support.  They have no upload changes

You may have had a bad experience many months ago, but I have never had such
an experience and nor have any of my friends.

I would happily recommend them any day.


Chris Fletcher.

----- Original Message -----
From: <andrew at>
To: "Canberra Linux Users Group" <linux at>
Sent: Tuesday, June 11, 2002 8:11 PM
Subject: Re: TransACT 5 months in...

> As many here are already aware, I have had some very bad experiences with
> netspeed (like regular service dropouts, tech support *lying to me*, being
> overcharged 3 months in a row (although all those charges were reversed),
> and then not receiving any refund when I cancelled the service.  I took
> them to small claims court, and they settled).
> Their service may have improved (I wouldn't know), but the attitude of
> their manager in particular (some of their staff were actually very
> helpful, just not the ones who could actually do anything) is more than
> enough reason for me to recommend that people avoid them like the plague.
> As for webone, I have had their service for a while.  They don't charge
> for upstream traffic (as long as it stays at a "reasonable" limit, defined
> roughly by one of them on the phone as "less than 3 times your download
> quota").  The huge disadvantage with hosting a server at home, regardless
> of isp, is the rate limiting done by transact - my connection is 256k
> down, 64k up - that 8 kB/s total for all users to share, not to mention
> any usage I might want to make of that link...
> Andrew

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