[Samba] disappointed with complete lack of help.

[Mark Taylor]

On Friday 28 January 2005 16:44, Marc Haber wrote:
> On Fri, Jan 28, 2005 at 09:27:38AM -0600, Paul Gienger wrote:
> > Looking back on your questions, it seems like the cause is most likely
> > phrasing of your issue.  It has been stated often that a well crafted
> > question with all pertinent info will get better response than a hard to
> > understand issue.  I believe yours is the latter.  Granted that I didn't
> > read all your messages, but the first two were definately the latter.
>
> Even well-phrased questions with debugging output and dumps frequently
> stay unanswered. I still cannot print with smbprint to our Domain
> Server, and no help here. The bugzilla entry (1481) has gone
> unanswered since June 2004 (that's seven months).
>
> Samba has gone the way of many successful projects: The principal
> developers are busy with writing books and talking at conferences
> while the mailing lists get flooded with clueless newbie requests.
> Nobody knowledgeable finds the time to answer requests at all.

Not my experience one little bit!

I recently hosted one of those principal developers in the UK for several 
weeks.

Yes he *has* written books (damn good ones), and he *did* speak at conferences 
whilst over here - all paid for with his own money and for no fee. He even 
did a training course whilst over here for free, therefore contributing no 
revenue to set against the cost of the trip.

Almost all of his *spare* time was spent working on Samba, and answering 
countless questions on this list. How do I know? - I watched it, he was my 
guest.

Ever heard the phrase "don't judge someone until you've walked a mile in their 
shoes?".

I hope you don't experience this as an attack. It's not meant to be.

I just want you, and the members of this list, to hear another point of view.

In my view the Samba team do an excellent job, with hardly any *positive* 
feedback. Ever check the proportion of 'requests for support' to 'Success 
Stories' on your average F/L/OSS mailing list? We should all remember that 
before complaining about 'lack of support'.

Just my 0.02 Euros.

Regards,

Mark Taylor
>
> Greetings
> Marc
>
> --
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-- 
Mark Taylor
Chief Executive Officer
Sirius - www.siriusit.co.uk
Tel +44 (0)870 608 0063