[Samba] Re: How Samba let us down

[Michael J. Luevane]

Well, then you can hear about this one...

I was shocked that I received a telephone call from one of the Samba
developers within a couple of hours of having posted to the forum about
recycle bin capabilities. He walked me through setting it up and it appears
to be working. He threw in some free tidbits that I, as a (admittedly very)
new user, needed to know.

The call was on his time and his dime.

I cannot express my gratitude in words - I'm *still* in shock :)

Thank you, John.

/===========================================================\
| Michael Luevane      +                                    |
| System Administrator +       mikel @ quantec llc . com    |
| Quantec, LLC         +       www.quantecllc.com           |
| 503-228-2992         +                                    |
\===========================================================/

-----Original Message-----
From: samba-admin at lists.samba.org [mailto:samba-admin at lists.samba.org]On
Behalf Of John H Terpstra
Sent: Wednesday, October 23, 2002 4:39 PM
To: Philip Burrow
Cc: samba at lists.samba.org; samba-technical at lists.samba.org
Subject: Re: [Samba] Re: How Samba let us down


On Wed, 23 Oct 2002, Philip Burrow wrote:

Philip,

Those of us who work on Samba do so with great passion. We do our best to
be realistic about the nature of what we are offering our users. We know
there are bugs in samba and do our best to avoid shipping anything that is
broken.

Some of the Samba-Team do NOT get paid to work on Samba, yet at our own
expense we help our users out of their dilemas. Many of us regularly call
samba users, no matter where they may be in the world. Often that is the
only way we can put out someone's burning fire. We are not able to enforce
such people to report back to the list what the solution was, and we often
do not have the time to do this either. So we make someone happy and
no-one gets to hear about it. That's life.

It is true that not every soul finds relief from the samba mailing list.
But then again we do document, on the samba web site as well as in the
samba documentation, the names of individuals and commercial companies
that can be contacted for samba support. These will gladly help a really
stuck user - for a fee. I guess that is no shame, is it? After all I guess
you too like to get paid for the work you do.

If nothing else, some people may be better informed today about the
tremendous effort that goes on behind the scenes, and they will certainly
see that we care.

If you think that the answer rate is so low as to be ridiculous, than I
assure you is not the case. But do remember that answering requests is
VERY time consuming, and is voluntary.

- John T.