Microsoft Office97 problems.
ppb at baloo.tcp.co.uk
Tue Jan 6 07:48:37 GMT 1998
On Mon, 5 Jan 1998, Matthew Geier wrote:
> We have a problem with our site were Office97 applications (Word and Excel
> really) randomly crash with an Illegal operation in shell32.dll, usually
> when the user is trying to save their work. Often this results in the loss
> of that work.
> We have been looking for causes for months and have been unable to isolate
> a cause.
> Some people have never had it happen, I for example cant make word crash on
> my system, but other people find it unusable. Disabling VET (Virus checking)
> for some people made the problem go away, but some systems work with VET
> resident checking on, and others still fail with VET not installed.
> We have roving profiles enabled, and one user reports the problem following
> her to another machine, a system which the usual user hasnt reported any
> problems of the Illegal Operation kind.
This happens to me - on machines not using samba at all, but on other
machines, I've never seen it. I think it's yet another M$ "feature",
possibly related to W95, because it doesn't happen when the same machines
are running NT4sp3 or NT5b.
It may also be related to roving profiles on W95.
> Im currently running Samba 1.9.18alpha13 on Solaris 2.5.1, with oplock
> support turned on. I was hoping that upgrading to oplock support might
> make a difference, but it has not.
> The PC's are all Win95B, Office 97 has SR1 installed, although we ran
> one with out the service pack installed, and it crashed the same way. Some
> machines have the ole update, the rpc update and the redirector update
> installed. This has made no difference.
> Most machines have PCI NE2000 clones, running full duplex to ethernet
> switches, but the type of NIC doesnt seem to be a factor, several compaq
> machines with intergraded AMD NIC's do the same thing.
> The 10Mb FD workstations connect to Catalyst 3000 switches, which are 100MB FD
> connected to a Catalyst 5000, to which the Solaris server is connected to
> at 100MB FD.
> The ethernet switches are not registering any congestion or errors.
> Im running out of ideas and the natives are getting restless. Any one have
> any ideas ?, even ones we have to pay for ?.
Buy NT4 Workstation at the upgrade price and install SP3, or get Corel
WordPerfect 8 suite. NT has the big advantage of not being an M$ design
(Dave Cutler of VMS infamy did it), although there are now distinct signs
of M$ hacking in NT5.
> If this keeps up they will hire an external consultant who will probably want
> to solve the problem with NT server. :-(
You can get WP for unix 8-)
ppb at hft.co.uk
ppb at baloo.tcp.co.uk
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