[clug] ISP questions again

[Brian Morris]

Steven,

This doesnt look right at all.

Hop 1, the one you quoted,  is simply the hop from your set top box to the
Transact ERX - that is the gizmo that takes ALL of the DSL connections from
everyone and aggregates them all together before passing them off to the
ISP's (hops 2 and 3).

Hops 2, 3, and possibly 4 go through the NetSpeed network then out to the
outside world and you said these are fine.

If your poor pings start at hop 1 it means that your TransACT link is
congested, or some possible fault.  It has NOTHING to do with the ISP.
Changing ISP's will not fix Hop 1 and you have already said that the rest of
the hops are fine.

I hope that this helps to track down the problem.

Regards,

Brian Morris
Manager,
NetSpeed.






----- Original Message ----- 
From: "Stephen Walsh" <steve at nerdvana.org.au>
To: "CLUG" <linux at lists.samba.org>
Sent: Monday, April 26, 2004 9:17 PM
Subject: [clug] ISP questions again


> Hi guys
>
> I know this has been bandied about a bit lately, but I'm not sure if this
> need was raised as people queried and provided information previously.
>
> I'm looking to move from our current ISP (Netspeed) to another ISP, mainly
> due to a (extremely) woeful ping on Telstra and other games servers. I've
> spoken to their support at least once already, to be told the problem was
> upstream and there was nothing they could do (I'm not sure if this was the
> same support person who told me Sendmail was a P2P application and I would
> be charged with piracy if I continued to use it, but it sounded like him).
>
> Now, for normal game play, I get pings anywhere from 28 (reasonable) to
490
> (pretty bad). I'm on a 1Mb Transact connection, and a traceroute to the GA
> servers shows  this;
>
>  1  TransACT-ERX.netspeed.com.au (203.56.186.1)  1012.504 ms  9.065 ms
> 10.004 ms
>
>
> with the rest of the traceroute being a pretty average 18-30ms per hop.
Now,
> that says to me the near stream network is the issue. I know it's not the
> PC, as I've pinged the server from 2 other workstations at the same time
and
> the pings all vary simultaneously.
>
> So, I'd like to hear how other people have gone with their ISP's in terms
of
> continual low-ping connections, be it for gaming or other activites.
> Steve Walsh
>
>