[clug] Steep penalty for leaving Netspace

Alex Satrapa grail at goldweb.com.au
Wed Nov 19 21:36:38 EST 2003

On 14 Nov 2003, at 19:25, Damien Elmes wrote:

> I was pretty disappointed by the way moving house is handled. I
> assume there's some sort of fee Netspace have to pay Telstra for the
> reconnection - but it's probably not as much as what Netspace require.

There is no such thing as a "reconnection" - moving house is exactly a 
"disconnection" at the old premises followed by a "connection" at the 
new premises.

When you (ie: the wholesale reseller) "connect" a line that isn't 
currently connected, you pay. If you connect a different user to an 
existing connection ("fast churn"), you pay. If you disconnect within 6 
months of having ADSL connected, you pay. If you change line speed (up 
or down), you pay. If your customer calls Telstra for support, they get 
told "go away, we won't help you", and you get to pay!

> Basically I was a 1 1/2 months off finishing a 12 month contract, when 
> we
> ended up moving house. To get ADSL connected at the new place, it's a
> $100 reconnection fee, and an extra 6 months on your contract.

That's $100 to cover most of the connection fee, and 6 months worth of 
contract to cover the subsidy, and to escape the "disconnect within six 
months" penalty.

So when it comes to ADSL, the question is, "how much does it cost to 
... ?" rather than "why do I have to pay to ... ?"


If you use pirated software, you're supporting abusive monopolies.

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