[clug] OT: webone settings post changes?

[Rasjid Wilcox]

On Sunday 31 August 2003 21:55, Brett Worth wrote:
> On Sun, 31 Aug 2003, Mark Paine wrote:
> >  However, the irony appears to have been lost on iiNet...  The last
> > two weeks have been very painful for a lot of WebOne users.
>
> So painful for me that I signed up with ACTEWAGL yesterday.  Seems
> painless so far.  Now all I need to do is be able to contact iinet to
> cancel my account which seems to be impossible.

I must say I'm very puzzled by the whole situation.

AFAIK, iiNet has bought out several ISP's, so you would think that they would 
be pretty familiar with the process by now.  Also, presumably the main 
'asset' an ISP has is their customer base.  If you peeve a significant amount 
of the customer base of the company you just bought and they leave to go 
elsewhere, then you have thrown away part of the asset you just bought.

Then again, perhaps iiNet figures that the money it saves by not bothering to 
do the transition well makes up for the lost revenue due to the loss of 
customers.  Who knows?

Anyway, I feel sorry for the Webone employees that either had to move to Perth 
or look for new jobs.

Rasjid.

-- 

Rasjid Wilcox
Canberra, Australia  UTC + 10
http://www.openminddev.net