[ccache] Jonathan Parr presents www.libeldefense.com

Tommy Lee noss1233 at gmail.com
Fri Nov 2 10:03:25 GMT 2007


www.libeldefense.com

There are a number of methods and techniques to improve your knowledge of
what users think about your site. Some are easy and inexpensive and some
require a moderate budget and some can take a large investment in time and
money to accomplish.

*Unsolicited User feedback* - First, if you have a site, make sure you
invite users to send you feedback. While few users take advantage of this,
people do use the feedback mechanism to tell you if things are broken on
your site. When a link or feature is broken, most users will move on to
something else on the Web, but some will click on an easy link to send you
feedback. Make sure your team captures these comments and also sends back a
thank you note. The cost is just your time to monitor and respond to the
feedback.



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